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Disney Theme Park Tickets and Shuttle to the Major Theme Parks and Shopping

Please Note: Due to Covid-19 the Theme Park Shuttle is disontinued until  further notice!

Walt Disney World Good Neighbor HotelOrlando is home to the best theme parks in the world! Visit the front desk in the lobby and plan your itinerary with our knowledgeable concierge staff. You can purchase all your Disney Theme Park Tickets with our knowledgeable concierge staff at the concierge desk. We are pleased to provide complimentary scheduled shuttle service to Walt Disney World® Resort as well as additional shuttle service to Universal Orlando and Sea World® for a small fee.


Theme Park Shuttle Schedule (as of 2020)

Complimentary Shuttle to Walt Disney World® Resort

Walt Disney World Shuttle – Complimentary
Hotel Departure Times: 8:35 AM, 11:15 AM and 12:15 PM
Walt Disney World® Theme Parks Departure Times:

Epcot Transportation Center

6:00 PM, 8:00 PM, and 10:30 PM      


Universal Orlando and SeaWorld® – $10.00 per person roundtrip

Universal Studios
Hotel Departure Time: 9:10 AM
Universal Orlando™
Departure Time:
6:55 PM

Same bus as SeaWorld. Bus drops off at SeaWorld first. Then, proceeds to Universal Orlando.

Hotel Departure Time: 9:10 AM
SeaWorld® Departure Time: Green Canopy
6:00 PM

Shuttle is based on availability and MUST be scheduled 24 Hours in advance.

Return shuttles are by reservation only. Please make your reservations with the shuttle driver for the return time. Your guest room keys will be required for departures from the hotel and return from the park. Please be at the pick-up area at least 10 minutes before departure. All scheduled times are based on normal traffic and weather conditions. The shuttle may run 5-10 minutes behind schedule. The shuttle will NOT leave ahead of schedule. Neither STS Transportation nor Hawthorn Suites Lake Buena Vista will be responsible for missed pick-ups. No reimbursements will be made for alternative transportation under any circumstances.

  • All shuttles have limited seating and standing bus capacity. Service is provided on a first come, first served basis.
  • Strollers, luggage, pets, food and drinks are NOT allowed on the shuttle.
  • If you need to change your schedule time, you must call STS Transportation at least 2 hours before your pick-up time.
  • Shuttle is not provided for parties of 10 passengers or more. Groups must arrange for a private charter.        

Please note:  Resort Management is not responsible for any missed shuttles, and guest will not be reimbursed for any transportation charges resulting from a missed shuttle.  Shuttle schedules subject to change at any time.  Please check with the front desk upon arrival for most current shuttle times.


Shuttle to Lake Buena Vista Factory Stores

Please Note: Due to Covid-19 all free shuttle services are disontinued until  further notice!

We have a free scheduled shuttle service to and from Hawthorn Lake Buena Vista to the Lake Buena Vista Factory Stores. The Lake Buena Vista Factory Outlet Mall shuttle has a daily pick up at 9:30am and have several return times.


Disney Theme Park Tickets

Purchasing Disney Theme Park Tickets before arriving in the Walt Disney World® Theme Parks can save you precious time. Plus, when you stay with us, you are just a short ride away from the Walt Disney World® Theme Parks. So you can sleep in a little longer and wake up refreshed and ready for a fun day at the parks!

Click Here to Purchase Your Disney Theme Park Tickets Today!







This was our 2nd stay in this hotel. The first was in 2009. Both times the Hawthorn Suites has been immaculate, the suites are lovely, really big.

Laura, UK