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Contact Us

Make sure to check our Frequently Asked Questions page to see if we may have already answered your question, if not, feel free to contact the helpful professionals at our Orlando resort for further information. We look forward to your upcoming stay!


Cancellation/Refund Info due to Covid-19

Requesting a Refund or Transfer Your Reservation Dates?

You can request a refund on a previously canceled reservation or transfer your deposit to a future date for an additional 5% discount by clicking the “Request Refund/Transfer” button below to complete the request form. Please note: due to the high volume of cancellations, refunds may take up to 8 weeks to process from the date of your cancellation.

Thank you for your understanding and patience.

Hawthorn Suites Lake Buena Vista
8303 Palm Parkway
Orlando, FL 32836

Phone: 866-756-3778
Temporary Hours: Monday – Saturday 9am-5pm

Hotel Direct
Phone: 407-597-5000 (24 Hours) Dial 0 for Assistance

More info
Are you shipping packages to the hotel?  Here is the information on sending packages to our hotel.



Get in Touch

We would love to hear from you! Please know we are experiencing higher than normal email and call volumes.  We will try and respond to you as quickly as possible.  If you can try and find the answer to your questions on this website it may save you some time.  Please click here for our most up to date information regarding the coronavirus and how it impacts your stay.

This was our 2nd stay in this hotel. The first was in 2009. Both times the Hawthorn Suites has been immaculate, the suites are lovely, really big.

Laura, UK
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