HOTEL INFORMATION

Breakfast

Hot breakfast is served daily.  Visit the lobby breakfast area from 7:00 am – 9:30 am Monday – Friday and 7:00 am – 10:00 am Saturday and Sunday!

Please note: breakfast is not included for guests who book through Airbnb or through a private owner who does not offer check in through the hotel front desk. However, we are more than happy to offer a paid breakfast option if your rate does not include breakfast. For more information or to purchase your per person breakfast voucher please stop by the front desk.  

Check-Out Time
Check out time is 11:00 am. Please remember to return your room key to the Front Desk.

Copy Services
Available at the Front Desk.

Credit Cards
We accept American Express, Diners Club, Discover Card, MasterCard, Visa, and Apple Pay.

Cribs and Rollaways
Pack n’ Play Cribs are available free of charge at the Front Desk. Rollaways are not available.

Fire Exits
Located on all floors. Locations are designated behind all guest room doors.

Front Desk
Dial 0 from your room phone

Gift Shop
Located next to the Front Desk

Guest Services
Dial 0 from your room phone

Housekeeping
Dial 131 from your room phone

Ice
Located at the center of each hallway by the stairs.

Irons, Hair Dryers, Etc.
Located in all rooms.

Lost and Found
Dial 131 from your room phone

Mail
Dial 0 from your room phone

Maintenance
Dial 0 from your room phone for assistance. Maintenance is available 16 hours a day.

Manager on Duty
Dial 0 from your room phonefrom your room phone. A manager is on duty 24 hours a day.

Messages
Dial 5635 from your room phone.

Package Delivery/Pick Up
Dial 0 from your room phone.  Please note we charge $5 per package delivery.  Large packages will incur an additional fee.

Post Office
Mail drop-off is at the Front Desk.

Smoking
Hawthorn Suites Lake Buena Vista is a non-smoking hotel. Smoking is permitted outside only. A cleaning fee will be charged if this policy is not allowed.

Television Channels
Click to View TV Channel Listings